If you are unhappy with your item it may be returned in original condition with the original packaging including all of the original tags and labels, within 14 days from receipt of purchase. You may ask for a refund.( Your statutory rights are not affected ). Postage & packaging is non-refundable and the purchaser is responsible for returning the goods to Essential Kit carriage fully paid. We recommend you use a traceable system for the return of your goods and insure them appropriately.